tk 9171's Privacy Policy

1 Introduction

tk 9171 is a trusted online betting and casino platform for users in Bangladesh. We handle the personal information of every member who uses our services with the utmost respect and care. This Privacy Policy explains what information is collected when you use our website https://tk-9171.cam, why it is collected, and how it is processed.

By creating an account, making a deposit, placing bets, or taking part in any other activity on our site, you agree to the terms of this Privacy Policy. This policy applies together with our Terms and Conditions and both should be read as a combined framework.

All services on our platform are available only to individuals aged 21 or above. Collecting or processing information from minors goes against our policy, and this is discussed in detail in section 8 below.

2 Information Collection

tk 9171 collects two types of information — what you provide directly, and what is collected automatically while you use the site.

2.1 Information You Provide Directly

At various stages of account registration and site use, the following information may be collected from you:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• bKash, Nagad, or Rocket account number (for transaction purposes)
• Bank account details (for bank transfers)
• National ID card or passport details (for identity verification)
• Residential address
• Messages sent via live chat or email and support-related communications

2.2 Automatically Collected Information

The following information may be collected automatically while you browse the site:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Login time, pages visited, and activity logs
• Referral URL (where you came from before reaching the site)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

On occasion, your information may be verified through trusted third-party service providers for the purpose of identity verification or fraud prevention. Information collected in this way is also processed under this Privacy Policy.

3 Use of Information

We use the collected information for the following purposes:

3.1 Account Management and Identity Verification

Personal information is required to create your account, handle logins, and keep it secure. No one is permitted to use our services without age verification. This process ensures the 21+ age rule is followed.

3.2 Processing Financial Transactions

Your payment information is needed to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All financial information is transmitted through encrypted channels.

3.3 Customer Support

Our 24/7 live chat and email support team needs to view your account and transaction information to resolve your issues properly. This information is used solely for support purposes.

3.4 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised access, money laundering, and other fraudulent activity. This is essential to keeping the platform secure for all users.

3.5 Communications and Notifications

Important account-related notifications, transaction confirmations, and policy change updates may be sent to you by email or SMS. You may opt out of promotional communications at any time.

3.6 Improving Site Quality

We continually improve our services by analysing user experience. This includes improving the gaming experience, payment process, and site navigation.

4 Information Storage and Security

4.1 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations, financial record-keeping, or dispute resolution needs.

4.2 Security Measures

tk 9171 uses industry-standard technology and practices to keep your information secure:

• SSL (Secure Socket Layer) encryption is used for all data transmission
• Passwords and sensitive information are stored in hashed form
• Firewalls and access controls are in place to prevent unauthorised access to servers and databases
• Regular security checks and audits are carried out
• Staff are given access only to the information they need (Principle of Least Privilege)

We strive to ensure the highest level of security that is technically possible. However, no method on the internet is 100% secure, and we cannot provide an unconditional guarantee in this regard.

4.3 Your Responsibilities

It is your responsibility to keep your account password and login details confidential. You should not allow anyone else to access your account. If you believe your account security has been compromised, please notify our support team immediately.

5 Sharing Information with Third Parties

tk 9171 never sells your personal information to third parties. However, information may be shared in limited and specific circumstances:

5.1 Service Provider Partners

Information may be shared with selected third-party service providers for payment processing, identity verification, technical support, and customer service. These partners are required to use the information only for the specified purpose.

5.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, only the minimum information necessary will be provided.

5.3 Fraud Prevention

Information may be shared with relevant authorities to detect financial crime or fraud. This keeps our platform secure and protects the interests of honest users.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance of any such change.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and for basic site functionality.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyse site usage and improve the experience.
• Security Cookies: To detect and prevent fraudulent activity.

6.2 Cookie Controls

You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

7 User Rights

You have certain rights over your personal information. tk 9171 respects these rights:

7.1 Right to Know

You may contact us to find out what information we hold about you. We will provide the information in clear and understandable language.

7.2 Right to Correction

You may request correction of any inaccurate or incomplete information in your account. Identity verification may be required for certain corrections.

7.3 Right to Close Your Account

You may request to close your account at any time. However, certain records may need to be retained for a defined period for legal or regulatory reasons.

7.4 Right to Opt Out of Promotional Communications

You may opt out of promotional emails or notifications at any time. Opting out of important account-related messages is not possible, as these are essential for service delivery.

Under our Responsible Gaming policy, you also have the option to apply self-exclusion or a set break on your account, which also affects how your information is processed.

8 Protection of Minors

tk 9171 strictly enforces the 21+ age rule. Our platform is in no way intended for minors. We do not knowingly collect or process information from anyone under the age of 21.

Age verification during registration is mandatory. If it is ever found that a user is under 21, their account will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

9 Policy Changes

This Privacy Policy may be updated from time to time due to changes in technology, legal obligations, or our services. For significant changes, we will:

• Send a notification to your registered email
• Display a clear notice on the site's main page
• Update the "Last Updated" date on this page

Continued use of the site after any changes will be taken as acceptance of the new policy. If you do not agree with the new policy, you have the option to stop using the site and request account closure if needed.

For a combined overview of all our policies and terms, you may visit the About Us page, where detailed information about the platform's principles and operating philosophy is available.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Send any privacy-related complaints or information requests through the channels above. For more general questions, check our FAQ section, where you will find answers to many commonly asked questions.